• Damaged? We will gladly replace or refund any product that is damaged or defective.

  • Disappointed? If you are not fully satisfied with Gemz shampoos and conditioners, contact us within 2 weeks after receipt of your products for a refund of your purchase price.

  • Mobile Gaming - Due to the promotional nature of Tapjoy & mobile gaming ads, we cannot process refunds for any orders made through Tapjoy/mobile gaming. If you have not received your reward from Tapjoy, please follow the instructions on them through this link.

  • Shipping - Unfortunately, we can not refund shipping charges. If you desire to return products, a pre-paid return label and envelope will be mailed to you within 7-10  days of your return request.

  • Timeline - Refunds will be processed within 7 business days. Please let us know if you have any issues or problems and we will do our best to make it right.

For all return / refund related topics, please contact us at: